• Content
  • Comments (0)
  • Related articles
Mar
24
2013

Display driver stopped responding and has recovered. Display driver NVIDIA Windows Kernel Mode Driver, stopped responding … Sunday, 24 March 2013

As the title says the following error message is subject of debate in this article:

Display driver stopped responding and has recovered. Display driver NVIDIA Windows Kernel Mode Driver, Version xxx.xx stopped responding and has succesfully recovered.

This error happens randomly but in time becomes more and more annoying. Are many debates about this error and all are pointing to software issue, some claim that can be a overheating issue or some computer RAM fault (not the video RAM – GDDR). Anyway our experience with Gigabyte GTX465 – GV-N465UD-1GI rev 1.0 was concluded yesterday by the video card itself. The video card started to have this “display driver stopped responding and has recovered” issue for about six months in various situations, usually on simultaneous run of Ultra VNC Viewer and 3D game, the case is closed with a clear denouement – the GTX465 is dead, typical video card memory issue which displays artefacts on the screen, mix colors and so on. The card never displayed the “display driver stopped responding and has recovered …” issue on any driver version since 260.90 and was used on games like World of Warcraft and EVE, worked perfectly with no issue at all. The only issue was an system freeze due to video card dust overheating, we took out the card, cleaned all dust traces and everything got back on track. But !!! we can’t be 100% sure that this event wasn’t the trigger so is worth mentioning. Shortly after that system freeze the “display driver stopped responding and has recovered” started, first saledom but in time more and more often. In the end the card crashed and any atempt to revive it with software solutions failed, we managed to start the latest nVidia driver installation but system freezes shortly after (as the picture shows), at least the screen, mouse and keyboard. Anyway the hard disk LED was blinking like the installation continued normally so let it be for a while, after 20 min or so we forced the system restart and surprise the driver indeed, was succesfully installed but no joy, the artefacts are all over the screen and no way to change de resolution which was frozen at 800×600. So, the conclusion despite all resources pointing to software/driver issue is clearly not the case, is an hardware problem and is a tricky one, can be clearly pointed if the card won’t crash for good.

The “display driver stopped responding and has recovered …” error usually start manifesting as:

  • the screen goes black and recovers
  • the error message balloon pops up announcing the issue

Our recommendations for case resolution are:

  • video card warranty replacement if is the case
  • attempt to identify and replace defective GDDR

 

Post a Comment

Your email is never published nor shared. Required fields are marked *

*
*